Are you looking for the best live chat platform for your business? In today’s growing digital market, if you look around, you can easily find several tried-and-tested chatting platforms. Each of these platforms comes with its own unique features and strengths, such as file sharing, voice calls, video calls, screen sharing, seamless integration with other platforms, and more.
But what if you want a customizable chat platform specific to your business? In that case, you need to have a thorough knowledge of each of the available options to find the chat platform that best suits your needs. To help you make the right choice for your business, here is a list of some of the best chat platforms for business in 2024.
Find out what a chat platform is, its significance, and a detailed overview of each online chat platform in this detailed blog. Let’s get started!
Understanding Chat Platforms For Business
A chat platform is a real-time online conversation tool that brings people together. Whether you want to exchange information in the form of text, video, voice, files, or other media, online chat platforms are a stand-alone system that takes care of all the ins and outs.
Furthermore, the various chatting options can help your business grow. They help you connect to customers and give them a personalized solution to their queries. You can also establish a communication channel with clients using a chat platform.
Benefits of Chat Platforms For Effective Communication
Chat platforms and other tools help businesses achieve effective communication. These tools help businesses connect directly with customers as well as create transparent communication channels within their organization. Let’s take a look at how communication is streamlined by these tools.
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Enhanced Team Collaboration
Chat platforms allow remote teams to share information quickly and easily, reducing wasted time.
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Increased Productivity
Communication tools enable instant discussions and feedback, helping teams work more efficiently.
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Integration Capabilities
Many live chat platforms can connect with other software, creating a more comprehensive work environment.
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Data Security
Good communication platforms offer encryption and safety protocols to protect sensitive information.
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Flexible Access
Team members can stay connected anytime, anywhere, using various devices like computers or smartphones.
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Cost-Effective Focus
The right tool helps teams prioritize tasks and avoid unnecessary distractions, saving time and money.
6 Best Chat Platforms in 2024
As the modern workplace transforms every second, the chat platforms market is becoming an essential tool for modern businesses. If you are looking for a suitable chat platform to integrate into your business, this list is for you. Here are the 6 best online chat platforms for businesses in 2024 that can give you better ideas.
1. MirrorFly
MirrorFly is a leading live chat platform in the instant messaging business market, offering high scalability and enterprise-grade security. It can be used to send messages, make calls, and video chat from multiple devices. Furthermore, it supports the demands of different types of businesses, like healthcare, banks, and e-schools.
Features
- In-app video, audio, and chat integration
- 100% customizable with full source code access
- Flexible hosting options (on-premise/on-cloud)
- Upload huge files and videos with minimal time
- Multi-tenant cloud architecture
- End-to-end encryption and custom security
- API and Chat SDK with minimal coding requirements
Pricing Plans
- Essential Plan: $399/per month for 5K Monthly Active Users
- Premium Plan: $999/per month for 5K Monthly Active Users
Country: India
2. CometChat
CometChat provides a robust infrastructure for in-app messaging, voice, and video calling. It ensures enterprise-grade security and flexibility. Additionally, its chat infrastructure can readily integrate with your workflow and adapt to your preferred tech stack.
Features
- Flexible messaging and live chat features
- Voice and video calling with robust security
- UI Kits, SDKs, and APIs for quick integration
- Extensive customization and extensions
- Startup-friendly with scalable infrastructure
- Fully customizable and easy-to-use
- Available in React, iOS, Android, Flutter, and 12+ other languages
Pricing Plans
- Free Plan
- Growth Plan: $119/month for 500 Monthly Active Users
- Scale Plan: $279/month for 500 Monthly Active Users
Country: USA
3. Rocket.chat
Rocket.chat is versatile team collaboration software that facilitates real-time communication, video conferencing, and file sharing. It also serves as an omnichannel customer support solution and in-app chat. The chat platform is popular among regulated industries for its high security.
Features
- Unified live chat platform for team collaboration
- Omnichannel support for customer communication
- 100% customization with white-labeling options
- In-app chat integration
- 100% control and privacy
- Compliance with GDPR, CCPA, LGPD, and HIPPA
- Highly customizable with open APIs and plugins
Pricing Plans
- Starter Plan: $0/user/month
- Pro Plan: $4/user/month
- Enterprise Plan: Custom quote (talk to sales)
Country: USA
4. Video SDK
Video SDK helps you add live video-based chat features to your app or website. This chat platform makes video calls and live streams easy to use with its robust security. You can even add features like location tracking (geo-fencing) and adjust video quality based on internet speed (adaptive bitrate).
Features
- 100% secure with AES-256 encryption
- Real-time transcription
- Pre-call media device checks
- Global infrastructure with low latency
- Geo-fencing and SIP
- Meeting summaries
- Developer-centric APIs and prebuilt templates
Pricing Plans
- Free Plan
- Pay-as-you-go Plan
- Enterprise Plan: Contact sales
Country: India
5. SendBird
SendBird provides comprehensive APIs that enhance customer engagement through live chat, video, AI chatbots, and omnichannel messaging. It is a renowned chat platform for its reliable global infrastructure and enterprise-level scale, security, and compliance.
Features
- Business messaging for omnichannel communication
- In-app chat, voice, and video capabilities
- AI chatbots for autonomous conversations
- Intuitive APIs, SDKs, and UI Kits
- Supports SMS, WhatsApp, and in-app notifications
- Free plan for beginners
- Moderate the pace of the chat in group chats
Pricing Plans
- A free trial is available.
- Starter 5K: $399/month for 1K Monthly Active Users
- Pro 5K: $599/month for Monthly Active Users
- Enterprise: Talk to sales
Country: USA
6. Daily.co
Daily.co is the best chat platform for developers specializing in real-time voice, video, and AI. The platform lets you connect with people in real time through video chat using the latest technology. It’s great for healthcare and AI apps because it’s secure and keeps the connection smooth.
Features
- Real-time latency
- HD recording and streaming
- Comprehensive enterprise analytics
- Multi-codec simulcast
- SIp/PSTN
- HIPAA, SOC-2, and GDRR compliance
- Global mesh network with <13 ms median first-hop latency.
Pricing Plans
- Free Plan
- Launch Plan: $9/month
- Scale Plan: $199/month
Country: USA
The Bottom Line
In the end, chat platforms are the most essential part of any business. Leveraging a communication tool can help you maximize the work efficiency of the team and streamline customer support efforts. We have covered all the best chat platforms that are perfect for businesses in all domains. Each of these platforms has a unique set of features, from omnichannel support to e-commerce integration or even AI bots.
However, the selection of the best chat platform completely depends on your budget and business needs. So, be sure to check all the features and descriptions for each one carefully. Regardless of that, if you want an all-in-one solution that fulfills all your conversation needs seamlessly, then look for MirrorFly.
MirrorFly is a customizable chat platform that provides everything from chat to video or audio calling options, plus flexible hosting and security options, all in one spot. So, what are you waiting for? Try MirrorFly today and start communicating with your client to reach new heights!
